AFTER-SALES SERVICE REQUEST
The OrigaLys team is at your service. Please, fill the below form to report your issue and ask for support.
Needed elements for the maintenance
NOTE:
Please, collect all these elements and load it in the below form. Without those data, support is not possible.
More information
Fill the form with the needed elements
First Name
*
Last Name
*
Company/Institution/Final user
Email
*
Phone Number
*
Device (E.g. OGF500)
*
SOFTWARE (OM5 or OV2)
*
Serial number
*
Description of the issue
*
Load the folder (ZIP files, which includes all the necessary elements)
*
Submit
Support team
Firoozeh Faramarzi
International Technical Support
firoozeh.faramarzi@origalys.com
+33 6 56 80 12 02
Maxime Valay
Application Engineer
maxime.valay@origalys.com
+33 7 82 88 97 90
+33 9 72 64 78 52
NEW HQ POSTAL ADDRESS:
SAS OrigaLys ElectroChem, 555 chemin du Bois, 69140 Rillieux-la-Pape, France.
NEW DELIVERY ADDRESS:
SAS OrigaLys ElectroChem, 16 rue André Le Nôtre, 69140 Rillieux-la-Pape, France.
Phone: +33 9 54 17 56 03
Schedule: from
Monday to Friday 9h00 AM - 05h30 PM (Paris GMT)
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